The following terms and conditions apply to all deliveries from Retrovilla.dk, unless there are other written agreements between you, the buyer and Retro Villa. Prices are subject to availability, errors in inventory status, price changes and typing errors.
Wallpaper cut by the metre, and smaller pieces of wallpaper, which are tailored to each individual customer's needs are binding and cannot be returned and exchanged as per the Danish Consumer Contracts §12 . par 2. Wallpaper orders cut by the metre cannot be returned. The wallpapers are available in whole metres for 100 DKK per metre and an entire roll with 10 metres for 500 DKK, unless otherwise is indicated below each product. We gladly accept whole and unused wallpaper rolls that are still in their original packaging.
Note! All wallpapers are original vintage wallpapers from the 50’s, 60’s and the 70’s, and we take no responsibility for any typographical error caused by the manufacturer, and similarly, we take no responsibility for any patina the wallpaper may possess. There are few rolls of each print and Retro Villa takes no responsibility for the availability of the wallpapers and errors in inventory status. There are no re-printed wallpapers and some designs are only sold per metre. The colours of the photo may vary from the actual wallpaper.
Shipping Terms and Conditions
Delivery of goods from Retro Villa is considered final when the customer has received the goods supplied.
All shipping will be done via Post Danmark. Delivery times may vary, but all orders are usually shipped Tuesdays and Thursdays. Delays can occur if the product is sold out or not in stock. If the merchandise should be sold out, we attempt to have the product back within 7-10 days.
Delivery costs are not included. Our delivery charge within Denmark is 85 DKK regardless of quantity and weight (except furniture). Shipments abroad cost 195 DKK (except furniture).
The risk of goods
Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Refunds and claims
Any claim regarding damaged or defective goods or missed deliveries must be made within reasonable time of receipt of merchandise. It is your duty to state and upon request, show how the error came about. If you discover an error, you must quickly contact Retro Villa. This does not cover defects or damage caused by misuse, lack of maintenance or patina.
For errors, defects, or possibly missed deliveries, please contact:
1209 København K
Phone: +45 3315 4058
To return any item, please also use this address. Please note that it is not possible for the purchaser to pay Cash on Delivery. Returns can also happen by refusing to receive the goods or by returning the goods personally at our address.
Processing will be smoother if all necessary information is provided in the package - for example, copy of order confirmation, registration number and account number of bank account to which refund may be payable, copies of any previous correspondence, etc. You will bear the cost of returning the goods.
You may return any product you have ordered from Retrovilla.dk within 14 days from receipt of delivery. Note. There is no refund on smaller pieces of wallpaper, pieces of wallpaper that has been cut off rolls and second-hand items.
The merchandise has to be in the same condition as you received it. Enclose a copy of a receipt in the package for faster processing. You will bear the costs associated with returning the product. We recommend returning goods sent by parcel post. We do not receive packages sent by Cash on Delivery. Remember to save your postal receipt as proof that the product has been shipped.
Prices and payment
We accept VISA, Visa Electron and all international credit cards as valid methods of payment for all purchases. Payments can be made via our secure online credit card system, SSL (Secure Socket Layer). Your card will not be charged until your order is ready for shipment. All prices are in Danish kroner incl. VAT.
Contact regarding inquiries and orders:
You are very welcome to contact us and we will process your request as quickly as possible.
1209 København K
Phone: +45 3315 4058
Retro Villa ApS. CVR: 32441173.